FAQs

• In order to qualify, residents must have a move-in date before 31st August 2024.
• Offers for apartments will only be sent to residents once we are able to confirm move in dates.
• The two weeks’ free rent will be applied to your first month’s rent for any apartment type or size.
• The two weeks’ free rent is only applicable to homes within The Goodsyard.
• The credit for two weeks’ free rent is applicable for rent only and does not include additional services.
• Signing a tenancy agreement and receiving the two weeks’ free rent offer is subject to the applicant passing tenant referencing checks and adhering to the tenancy agreement upon taking occupation of the offered apartment. 
• No cash equivalents or alternative options will be offered. 
• This offer is not applicable to returning or existing residents - only to new residents taking out new tenancies. 
• This offer is not applicable to company lets.
• This offer cannot be used in conjunction with any other offers, including our referral scheme.
• We have the right to refuse this offer to any parties at any time.

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear to the communal areas.

Click here to view our pet policy

Yes, there are 116 parking spaces onsite in our secure car park which can be rented at an additional amount. We also offer 12 electric vehicle charging bays, in order to use these you will need to download the Pod Point App.

No! Our resident only onsite gym is one of our amenities at The Goodsyard, so all residents can use the gym at a time that suits them at no extra costs.

Our apartments are available to move in now.

You can contact our Resident Services Team on 0121 647 8805 or get in touch on the contact us page. Our show apartments are already open, so we look forward to showing you around and talking you through everything.

That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the sustainable bedside tables, to the double or king-sized beds in every bedroom and it’s all part of your rental agreement at no extra cost. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.

Yes. You need to complete an alterations request form and get this approved by the on-site team first*. You could paint your walls to hanging shelves or putting your favourite paintings on the wall to make it feel more homely. *Alterations are allowed 6 months after practical completion of the development.

No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas.

• Your apartment
• Designer furniture if applicable
• Superfast broadband*
• Cycle storage
• Management team & on-site concierge
• Parcel management
• Maintenance team on-site
• All our amenities**:
  • Selection of gym studios with the state of the art equipment
  • 2x resident lounges
  • TV lounge
  • Resident study and work from home area including 2x work pods
  • Private dining room
  • Wifi in the communal areas
  • Courtyard

*Suitable for personal use only, does not support commercial use

** A hire fee may apply

Yes. It’s free and secure with fob access and available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain. There are 395 spaces available.

Absolutely. Multiple! We have several shared spaces that are available to all residents. These include gym studios, work from home spaces, private dining room which is available for all residents to book for that special occasion. The lounge area offers a great space to relax & meet other residents.

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Yes. All our residents get access to local business discounts. See the residents’ portal or chat to concierge for further details on our special offers.

We have a comprehensive inventory and inspection process that is included in the services you sign up for. This ensures everything is thoroughly documented for your peace of mind. While you are welcome to conduct an independent inventory if you wish, our included service typically eliminates the need for it.

We offer flexible contracts anything from 6 months to 5 years, any point you can give us 2 months’ notice to leave. The rent you pay will be reviewed each year in line with the Consumer Price Index, we will give you 6 weeks’ notice of a rent increase. See the terms in your tenancy agreement for further information.

Yes, these can be hired and reserved through the on-site concierge team.

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.

Yes, Jewellery Quarter Train Station is located a few minutes’ walk from The Goodsyard. There are also a number of nearby bus stops with regular buses to surrounding areas.

Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

The Goodsyard is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on 0121 647 8805. The team will keep you up to date at all points and signpost you through the simple referencing process.

We require one copy of photo identification:

• Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
• A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
• A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

• A copy of full driving or provisional photo card UK driving license
• Copy of birth certificate.

If you are outside of the EEA we will require:

• A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
• A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
• A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

• Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application can not begin – therefore it is imperative these documents are received as soon as possible.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

• Once the full documents are received your application details will be sent to our trusted approved referencing agency, The Lettings Hub. We will endeavour to do this within 24 hours of confirmation of the reservation or within 30 days of the move in date.
• The Lettings Hub will email you and request that you complete their online application form.
• They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
• Please complete the form as soon as it is received so that The Lettings Hub can start your reference check.
• Where necessary the reference check will include an employment and previous landlord references.
• Upon completion of the credit check, The Lettings Hub will contact the Residents’ Services Team and confirm if you have passed or failed.
• If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
• If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at The Goodsyard.

• Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
• The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
• We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
• Cleared payment is required in our bank account at least 4 working days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
• Without the above two items keys cannot be exchanged and we will have to push the move in date back.

• The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you. (These documents will also be available to you via the Residents’ Portal).
• The Residents’ Services Team will book in an induction within 48hrs of your move in.
• Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know.
• Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time
• Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from The Lettings Hub (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. We require students to pay 6 months’ rent upfront. Please contact the Resident Services Team for more information.

How does deposit-free renting with flatfair work?

Flatfair’s No Deposit is a simple and safe alternative to traditional tenancy deposits. Instead of paying a large upfront deposit, tenants pay a small, non-refundable check-in fee of one week’s rent (or £120, whichever is greater) plus VAT.For example, if two tenants, Josh and Emma, are sharing an apartment, they would join flatfair (subject to referencing) and split the check-in fee between them.

Why should I use this?

Whilst removing the need for expensive deposits that often overlap between tenancies, flatfair also provide an easier, fairer way to pay for – or dispute – end of tenancy charges made by your landlord or letting agent.

Can the check-in fee be split between the household?

Yes, the flatfair check-in fee is a one-off payment which can be split evenly across the household, in the same way you might have split a traditional deposit payment.

What if I’ve already paid a deposit?

Flatfair can simply convert your deposit into a flatfair membership and return the original deposit amount (Subject to agreement by the landlord).

Does flatfair require tenants to be referenced?

Yes, all flatfair members must meet our minimum referencing criteria which is broadly in line with lettings agency standard referencing.

When does my flatfair membership expire?

Flatfair’s security expires in line with the tenancy end date, or after 24 months (whatever comes first). It can be extended at any time through the flatfair platform, free of charge.

What happens if there’s a change of house sharer?

Your landlord will simply add the new tenant as a flatfair member – at no extra cost to you.

Do flatfair reward good tenants?

Tenants who stick to their rental obligations build up a strong flatscore and benefit from a range of future discounts, as well as the credibility.

I want to end my tenancy early, is there a charge to flatfair for this?

There are no early termination charges to flatfair if your tenancy ends earlier than expected. However, if you need to leave before the end of your tenancy, your landlord or agent can charge an ‘early termination’ fee to cover any reasonable costs. For example, rent up to the end of your fixed tenancy period or costs to find a new tenant. It is important that you speak to your landlord to discuss this with them directly.

What happens at the end of my tenancy?

As with a traditional deposit at the end of your tenancy, your landlord has the right to raise charges or release you with nothing to pay.

Am I liable for end of tenancy charges?

Yes. When your tenancy ends, you’re fully liable to cover the cost of any damages or unpaid rent as outlined in your tenancy agreement, save for wear and tear.

What happens in the case of dispute?

In the case of a disagreement between you and your landlord, an independent government authorised dispute resolution provider will decide on the case. These are handled quickly and fairly to ensure a seamless check out process. Raising a dispute costs £25 (plus VAT), but we’ll refund this once your dispute is found to have been made in good faith.