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FAQs

Need some more information?
Here are all the important things to know.

What are the T&C’s for the two weeks’ free rent incentive?

  • In order to qualify, residents must have a move-in date before 30th June.
  • Offers for apartments will only be sent to residents once we are able to confirm move-in dates.
  • The two weeks’ free rent will be applied to your first month’s rent for any apartment type or size.
  • The two weeks’ free rent is only applicable to homes within The Goodsyard.
  • The credit for two weeks’ free rent is applicable for rent only and does not include additional services.
  • Signing a tenancy agreement and receiving the two weeks’ free rent offer is subject to the applicant passing tenant referencing checks and adhering to the tenancy agreement upon taking occupation of the offered apartment. 
  • No cash equivalents or alternative options will be offered. 
  • This offer is not applicable to returning or existing residents - only to new residents taking out new tenancies. 
  • This offer is not applicable to company lets.
  • This offer cannot be used in conjunction with any other offers, including our referral scheme.
  • We have the right to refuse this offer to any parties at any time.

What kind of pets are allowed?

Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear to the communal areas.

Click here to view our pet policy

Is there car parking?

Yes, there are 116 parking spaces onsite in our secure car park which can be rented at an additional amount. We also offer 12 electric vehicle charging bays, in order to use these you will need to download the Pod Point App.

Does the gym cost extra? When will it open?

No! Our resident only onsite gym is one of our amenities at The Goodsyard, so all residents can use the gym at a time that suits them at no extra costs.

When will I be able to move in?

Our apartments are available to move in now.

How do I book a viewing?

You can contact our Resident Services Team on 0121 647 8805 or get in touch on the contact us page. Our show apartments are already open, so we look forward to showing you around and talking you through everything.

Do the apartments come furnished?

That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the sustainable bedside tables, to the double or king-sized beds in every bedroom and it’s all part of your rental agreement at no extra cost. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.

Can I decorate the apartment?

Yes. You need to complete an alterations request form and get this approved by the on-site team first*. You could paint your walls to hanging shelves or putting your favourite paintings on the wall to make it feel more homely. *Alterations are allowed 6 months after practical completion of the development.

Do I have to set up my own internet?

No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas.

What's does my rent cover?

  • Your apartment
  • Designer furniture if applicable
  • Superfast broadband*
  • Cycle storage
  • Management team & on-site concierge
  • Parcel management
  • Maintenance team on-site
  • All our amenities**:
    • Selection of gym studios with the state of the art equipment
    • 2x resident lounges
    • TV lounge
    • Resident study and work from home area including 2x work pods
    • Private dining room
    • Wifi in the communal areas
    • Courtyard

*Suitable for personal use only, does not support commercial use

** A hire fee may apply

Is there cycle storage?

Yes. It’s free and secure with fob access and available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain. There are 395 spaces available.

Are there communal areas for residents?

Absolutely. Multiple! We have several shared spaces that are available to all residents. These include gym studios, work from home spaces, private dining room which is available for all residents to book for that special occasion. The lounge area offers a great space to relax & meet other residents.

Will there be residents' events?

Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.

Do I get any residents' discounts?

Yes. All our residents get access to local business discounts. See the residents’ portal or chat to concierge for further details on our special offers.

What sort of contracts are available?

We offer flexible contracts anything from 6 months to 5 years, any point you can give us 2 months’ notice to leave. The rent you pay will be reviewed each year in line with the Consumer Price Index, we will give you 6 weeks’ notice of a rent increase. See the terms in your tenancy agreement for further information.

Can I hire the private work pods or dining rooms?

Yes, these can be hired and reserved through the on-site concierge team.

Do I need to pay for utilities?

Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.

Is there public transport nearby?

Yes, Jewellery Quarter Train Station is located a few minutes’ walk from The Goodsyard. There are also a number of nearby bus stops with regular buses to surrounding areas.

Is there an online support service?

Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.

Who is my landlord?

The Goodsyard is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.

Who is my managing agent?

The Goodsyard is an L&G Homes for Rent community. Please see our other communities here. UrbanBubble are the registered lettings agent for this community with LARN 2207001.

Who do I keep in contact with during the application process?

Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on 0121 647 8805. The team will keep you up to date at all points and signpost you through the simple referencing process.

What are the documents required to start the application process?

We require one copy of photo identification:

  • Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland).
  • A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland.
  • A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.

If you don’t have a passport please provide us with two of the following:

  • A copy of full driving or provisional photo card UK driving license
  • Copy of birth certificate.

If you are outside of the EEA we will require:

  • A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period.
  • A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period
  • A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.

We also require a copy of your Proof of Address:

  • Copy of Proof of Address: Issued within the last 3 months.

Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.

Without this documentation your application can not begin – therefore it is imperative these documents are received as soon as possible.

Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.

What is a reference check?

  • Once the full documents are received your application details will be sent to our trusted approved referencing agency, The Lettings Hub. We will endeavour to do this within 24 hours of confirmation of the reservation or within 30 days of the move in date.
  • The Lettings Hub will email you and request that you complete their online application form.
  • They will also email you to state that if you wish to purchase your reference report there will be a fee of £10.00, please note this is your personal choice if you wish to purchase a copy - it will not affect your application if you chose not to do so.
  • Please complete the form as soon as it is received so that The Lettings Hub can start your reference check.
  • Where necessary the reference check will include an employment and previous landlord references.
  • Upon completion of the credit check, The Lettings Hub will contact the Residents’ Services Team and confirm if you have passed or failed.
  • If you have passed we will call you on the same day to advise this and to agree a move in date and discuss the next steps.
  • If you have failed, we will advise you of this and where possible we will suggest alternative ways to support and continue your application for an apartment at The Goodsyard.

Who arranges my move in date?

  • Upon passing your credit check, a member of the Residents’ Services Team will telephone you to advise you of this and agree your move in date and confirm these details via email.
  • The apartment will be checked on site for maintenance and cleaning so that your new home is perfect!
  • We will send you your AST and a calculation of the move in monies within 48 hours of confirming your move in date and final tenancy details.
  • Cleared payment is required in our bank account at least 4 working days before the move in as well as your signed Tenancy Agreement in order to avoid delays in your move in.
  • Without the above two items keys cannot be exchanged and we will have to push the move in date back.

What happens after my move in?

  • The Residents’ Services Team will send to you on your move in day your move in pack, which will include your countersigned Tenancy Agreement, Move in letter, FAQ’s, a copy of your apartments Inventory and your Resident Welcome Guide which includes information on the amazing site, the amenities, facilities available to you, local pubs, restaurants, and the discounts and deals available to you. (These documents will also be available to you via the Residents’ Portal).
  • The Residents’ Services Team will book in an induction within 48hrs of your move in.
  • Following your move in any queries or questions you may have will be happily answered by our Front of House team and or our on-site Residents’ Services Team to whom you’ll already know.
  • Once you’ve settled in and would like another guided tour and induction to the on-site facilities, book in a time via the [email protected] email or pop and see the team in person and we’ll schedule in a date and time
  • Our aim is to get you moved in as smoothly as possible, therefore, we do require the application process to be completed within 7 days of the initial contact from The Lettings Hub (as per your signed reservation form – delays may result in the apartment going back on the market – which we don’t want!).

Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. We require students to pay 6 months’ rent upfront. Please contact the Resident Services Team for more information.

Testimonials

What residents say about living at our Legal & General sister sites. See all our other locations here.

Don’t just take it from us, see what some of our residents think about living at our locations on  Homeviews.
 

The development looks and feels great. The apartment itself is perfect for me, open space and has great facilities. The design is really nice and there is easy access to the facilities available. The management team are always on hand and so helpful with anything you could want. The location is perfect!

Georgia, The Goods Yard

The development is very stylish and convenient. The staff are very helpful and the facilities are excellent. If you care about design and style, it is a perfect place for you.

Gokay, The Goods Yard

Been living here about a month now and I love it. The facilities are wonderful. The staff are friendly and helpful, and the apartments are done to a really high spec!

LRice, The Whitmore Collection

You won’t find anywhere else in Manchester this luxury for the cost. The facilities are top class, the gym is one of the best I’ve used. The management and staff feel like friends.

Daniel, The Residences

This is the best place I have ever lived in London. It is precisely how build-to-rent properties should be done. Special thanks to the team. These people make this building so amazing to live in.

Dmitrii, Blackhorse Mills

Brilliant staff and amazing service. A real home away from home! The team are brilliant.

Aparnaa, Mustard Wharf

The development is lovely has a real sense of community. The property management team are the best. Always really quick to respond and help and also so friendly. It’s a really lovely development.

Carly, One Canalside

The roof terrace is a dream; it is a lovely space to relax. The gym is great quality and well maintained. The communal lounge is a nice social area to meet neighbours. The building is fantastic and so perfectly put together, I have loved every minute of living here.

Oscar, Box Makers Yard

Community

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