FAQs
Need some more information?
Here are all the important things to know.
What kind of pets are allowed?
Our apartments are pet friendly, but there are a few restrictions on the type, size, and breed. As a general guide, small pets are ok, but medium and large ones might not be. You pay a little more rent for every pet you own, to cover the cost of cleaning and general wear and tear.
Is there car parking?
Yes, there are 116 parking spaces onsite in our secure car park which can be rented at an additional amount. We also offer 12 electric vehicle charging bays, in order to use these you will need to download the Pod Point App.
Does the gym cost extra? When will it open?
No! Our resident only onsite gym is one of our amenities at The Goodsyard, so all residents can use the gym at a time that suits them at no extra costs.
When will I be able to move in?
Soon. Our apartments will be available to move into Summer 2023.
How do I book a viewing?
You can contact our Resident Services Team on 0121 647 8805 or get in touch on the contact us page. Our show apartments are already open, so we look forward to showing you around and talking you through everything.
Do the apartments come furnished?
That is up to you! Your apartment can come furnished with our premium-quality furniture package, which includes luxury pieces from designer brands. We’ve thought of every detail – from the sustainable bedside tables, to the double or king-sized beds in every bedroom and it’s all part of your rental agreement at no extra cost. Or, if you prefer, you can choose an unfurnished apartment and bring your own furniture.
Can I decorate the apartment?
Yes. You need to complete an alterations request form and get this approved by the on-site team first. You could paint your walls to putting up your TV on the wall, hang shelves or your favourite paintings to make it feel more homely.
Do I have to set up my own internet?
No, we’ve got that covered! We have high-speed 100 mbs broadband set up and ready to use in every apartment for when you move in. Broadband is also available for personal use only in communal areas.
What's does my rent cover?
*Suitable for personal use only, does not support commercial use
** A hire fee may apply
Is there cycle storage?
Yes. It’s free and secure with fob access and available to residents on a first-come-first-serve basis. All you need is to bring your bike lock and chain. There are 395 spaces available.
Are there communal areas for residents?
Absolutely. Multiple! We have several shared spaces that are available to all residents. These include gym studios, work from home spaces, private dining room which is available for all residents to book for that special occasion. The lounge area offers a great space to relax & meet other residents.
Will there be residents' events?
Most definitely. We’re creating a vibrant community that we want you to be part of. Our regular events will involve everything from wine and cheese tastings, virtual fitness classes, Summer BBQs, book clubs, cake bakes, bike club, running club, knit and natter, charity volunteering days and yoga. There’s something for everyone.
Do I get any residents' discounts?
Yes. All our residents get access to local business discounts. See the residents’ portal or chat to concierge for further details on our special offers.
What sort of contracts are available?
We offer flexible contracts anything from 6 months to 5 years, any point you can give us 2 months’ notice to leave. The rent you pay will be reviewed each year in line with the Consumer Price Index, we will give you 6 weeks’ notice of a rent increase. See the terms in your tenancy agreement for further information.
Do I have to pay a deposit for my apartment when I move in?
We ask for a deposit of one months’ rent before you move in, and this is lodged in a tenancy deposit scheme for the duration of your tenancy. It’s refunded to you at the conclusion of your stay in line with your lease agreement and the condition of the property.
Can I smoke in my apartment?
You can’t smoke in the apartment, however you can smoke outside the buildings in the smoking designated areas.
Can I hire the private work pods or dining rooms?
Yes, these can be hired and reserved through the on-site concierge team.
Do I need to pay for utilities?
Yes. You need to pay for council tax, TV licence, water, electric, hot water and heating. Further details will be given to you at your apartment viewing and move in induction.
Is there public transport nearby?
Yes, Jewellery Quarter Train Station is located a few minutes’ walk from The Goodsyard. There are also a number of nearby bus stops with regular buses to surrounding areas.
Is there an online support service?
Yes. All residents have access to a private residents’ portal which has handy apartment user guides, you can log any maintenance requests, view your rent balance of your account, regular building updates and community events.
Who is my landlord?
The Goodsyard is a build-to-rent property created and managed by Legal & General. Legal & General is on a mission to standardise and improve the quality of renting for city dwellers by recognising the preference of the modern renter and offering ease of living through fantastic amenities, residents’ services and quality, crafted design.
Who is my managing agent?
Who do I keep in contact with during the application process?
Please contact our Residents’ Services Team using the email: [email protected] or alternatively call them direct on the 0121 647 8805 or telephone number, 07547 103919. The team will keep you up to date at all points and signpost you through the simple referencing process.
What are the documents required to start the application process?
We require one copy of photo identification:
Copy of photograph ID: UK passport, a passport or national identity card showing that the holder is a national of the European Economic Area (EEA or Switzerland). A registration certificate or document certifying or indicating permanent residence issued by the Home Office, to a national of the European Economic Area or Switzerland. A biometric ‘residence permit’ card issued by the Home Office to the holder indicating that the person name has ‘indefinite’ leave in the UK, or has ‘no time limit’ on their stay in the UK.If you don’t have a passport please provide us with two of the following:
A copy of full driving or provisional photo card UK driving license Copy of birth certificate.If you are outside of the EEA we will require:
A current passport or other ‘travel document’ endorsed to show that the holder is allowed to stay in the UK for a time-limited period. A current biometric ‘residence permit’ card issued by the Home Office to the holder, which indicates that the named person is permitted to stay in the UK for a time limited period A current ‘residence card’ (including an accession residence card or a derivative residence card) issued by the Home Office to a non-EEA National who is either a ‘family member’ of an EEA or Swiss national or has a ‘derivative’ right of residence.We also require a copy of your Proof of Address:
Copy of Proof of Address: Issued within the last 3 months.Please speak with the on-site Residents’ Services Team if you have any question regarding any of the above.
Without this documentation your application can not begin – therefore it is imperative these documents are received as soon as possible.
Please email the documents to [email protected] if you haven’t already provided these during the enquiry/viewing process.
What is a reference check?
Who arranges my move in date?
What happens after my move in?
Do I have to pay to reserve a home?
Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months’ rent. The holding deposit is held in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.
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